Terms of Service
OM Sanctuary is an exclusive non-profit, holistic, educational retreat, offering guests an inn-like experience. Every retreatant reservation is both important and special to us. Thank you for your stay!
Reservation and Cancellation Policy
If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days prior to 4pm on your arrival date to cancel your reservation in order to receive a full refund.
Please note: If you reserve your room(s) through another website other than omsanctuary.org (booking.com, expedia.com, hotels.com, etc.), you can only cancel your reservation directly through that particular website. We are unable to cancel third-party reservations nor can we refund any portion of your reservation until your cancellation has been made in this manner.
The OM Sanctuary requires 50% advanced deposit charged to credit card at the time the reservation is made. In the unlikely event that you must cancel with less than seven (7) days notice or shorten your stay while you are with us, please understand that we must ask you to take responsibility for your entire reservation.
Additionally, if you need to move your reservation to a later date with less than seven (7) days from the time of your original reservation, OM Sanctuary will retain the full 50% advanced deposit as a room change fee. If your selected dates to move your reservation are not available and you then require a cancellation to your reservation with less than seven (7) days, we must then ask you to take responsibility for your entire reservation.
Based upon availability and programming, at times if another retreatant can fill your canceled reservation, a full or partial refund may be made.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 60 day cancellation notice is required on whole house bookings and for some holidays and special events. Call to inquire.
Check-in: 4:00 PM – 9:00 PM. Check-out: 11:00 AM.
If arriving outside of check-in times, please call to make arrangements, which will be based upon availability to accommodate the request. Fees apply for early/late check-ins and late check-outs on the final day of your reservation. Guest Services has the right to deny requests based on occupancy and availability.
Early Check-In (2:00pm – 4:00pm) $25
$25 per each additional hour requested prior to 2:00pm
Late Check-Out (11:00am – 1:00pm) $25
$25 flat fee for any increment of the 1st hour, $50 flat fee for any increment of the 2nd hour and an extra night’s room charge being applied to your bill for check-outs after 1:00pm without prior approval.
Smoke-free and Pet-free Campus: The facility and the grounds are smoke-free and pet-free. Environmental Impact Fee beginning at a minimum of $150 per incident may apply for those in violation of our smoke-free and pet-free campus policies.
Please note: Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA and OM Sanctuary does not allow these or any other animals on premises. Only service animals as defined under the ADA will be admitted and must be under the handler’s control at all times. No Pets. Service animals only.
Absolutely No Smoking. Pipes, e-cigs, vapors, hookahs, etc., are all included in our non-smoking policy.
Children over 12 years of age are allowed throughout the year. For children under 12, OM Sanctuary has specific weeks designated to family-friendly programming for all ages, please contact us directly for more information.
Gift Certificate Policy
Gift certificates must be presented at check-in along with a valid driver’s license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.
Lost and Found Policy
OM Sanctuary is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings during their stay, if recovered, the item will be recorded as ‘Lost Property’ and will be placed in Lost & Found. Guest Services will make a reasonable effort to contact the guest if an item is left in the room after the guest has checked-out. OM Sanctuary ships Lost & Found items the first week of the month and will ship items back at the owner’s expense plus a $20 handling fee. If the item would like to be picked up by the owner, this must be done so between 8:30am – 4:30pm to be arranged with our Guest Services Supervisor. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated or discarded.
Zero Tolerance Policy
OM Sanctuary has a zero tolerance policy in which it will reserve the right to refuse service and/or accommodation or may remove a person who: while on the premise acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy campus property and/or person, causes or threatens to cause a public disturbance, refuses or is unable to pay for the accommodations or services, or violates campus policies.
OM Sanctuary reserves the right to limit the number of persons who may occupy a particular guest room and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the room or any furniture or furnishings on the property, shall be liable for damages, including any loss of revenue resulting from the inability to book rooms while the damage is being repaired.
TV Free and Wifi in Common Areas and Select Rooms Only
OM Sanctuary is TV-free. WiFi is available in common areas and select rooms. Inquire with Guest Services.
The Amenities of the OM Sanctuary 54-acre Campus
Adjacent to the French Broad River, OM Sanctuary is a non-profit, holistic, educational retreat center on a 54-acre campus. There are several classes offered most days, including yoga, meditation, qi gong, and others, complimentary during your stay. All rooms are spacious and feature a forest view. Enjoy access to the hiking trails on our Tranquility Trail, our labyrinth garden, a waterfall, and meditation rooms, as well as day-long and extended programs focused on life enrichment.
The complimentary breakfast is prepared with gluten-free, vegetarian, and vegan options. The breakfast is served daily in the cell phone-free dining area. OM Sanctuary is proud to partner with The Green Sage Cafe for our cantina, with muffins, breads, and cookies available throughout the day/evening. The Green Sage Cafe is Asheville’s Healthy Restaurant: http://www.greensagecafe.com.
Please be aware that OM Sanctuary only serves breakfast to Rest and Renewal retreatants. Lunch and dinner are available to those participating in full multi-day immersive programs at this time.
Guidelines for Filming and Photography
OM Sanctuary is pleased retreatants document their visit. Please note that OMS reserves the right to deny requests that, in the Organization’s opinion, are not compatible with its mission, would interfere with the retreatants experience, or put undue burden on OMS property or staff. For full Guidelines for Filming and Photography at OM Sanctuary please contact Guest Services.
OM Sanctuary applies a Service Fee of 10% per room/per day to each room reservation.